New Patient Information

Please review

Financial Policies

Insurance and Your Account

Patients are responsible for understanding their insurance benefits and coverage and for their account balances, subject to applicable insurance agreements and legal requirements.

Payment at Your Visit

Copays, deductibles, and noncovered charges are due at the time of service, as applicable.

Monthly Late Fee

A $10 monthly late fee may apply to an eligible patient-responsible balance more than 90 days after the first patient statement is sent. The fee is waived for patients making payments of at least $100 per month toward their balance. Payer agreements and applicable law govern whether the fee may be charged.

Keep Your Information Current

Please notify our office when your insurance coverage, billing address, or other information needed to process claims accurately changes.

Insurance Payment Window

We submit claims and follow up on outstanding insurance payments. If a claim remains unresolved after 90 days, we will review its status, contact the payer as appropriate, and may ask for your help resolving missing information or other issues. We will bill you only for amounts that are your responsibility under your plan, applicable payer agreements, and law. A pending or denied claim does not automatically become your responsibility because 90 days have passed. Authorized VA Community Care and workers’ compensation claims are handled under their applicable rules.

Appointment Cancellations

A $50 cancellation fee may apply when an appointment is cancelled with less than 24 hours’ notice, subject to applicable payer agreements and law. Please contact our office as soon as possible if you need to change your appointment.